Refund Policy

At AHLĀM, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• All original packaging must be included.
• Proof of purchase or order confirmation is required.

For hygiene and safety reasons, opened or used beauty products cannot be returned unless they arrive damaged or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.

Refunds

Once your returned item has been received and inspected, we'll notify you of the approval status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective, damaged, or if you received the wrong product.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact our customer support team.

Email: support@ahlam.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM